Cloudbet Terms and Conditions – Rules for Pakistani Players

1Acceptance of Terms

By accessing cloudbet.pw and creating an account, you confirm that you have read, understood and agree to be bound by these Terms and Conditions in their entirety, along with the Privacy Policy and Responsible Gaming policy published on this site. If you do not agree with any part of these terms, you should not use the platform.

These terms apply to all products available on Cloudbet, including sports betting (Cricket, PSL, T20 Internationals, Football, Esports and more), the casino game lobby, slot games, live casino and any promotional offers. Using any feature of the platform constitutes acceptance of the terms applicable to that feature.

Cloudbet reserves the right to amend these terms at any time. When material changes are made, notice will be posted on the site and the "Last Updated" date at the top of this page will be revised. Continuing to use the platform after any update constitutes acceptance of the revised terms.

2Eligibility and Registration

To register and use Cloudbet, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be registering on your own behalf — not on behalf of any other person or entity.
• You must not be subject to any self-exclusion agreement currently in force on the Cloudbet platform.
• You must provide accurate, complete and truthful information during the registration process.
• You must not have had a previous Cloudbet account closed for breach of these terms.

Cloudbet reserves the right to request identity verification documents at any point — including during registration, before processing a withdrawal or if unusual account activity is detected. Failure to provide requested documents in a reasonable time may result in account suspension pending review.

3Account Rules

Each player is permitted to hold one Cloudbet account only. Duplicate accounts — created intentionally or otherwise — are prohibited. If multiple accounts are identified as belonging to the same person, Cloudbet reserves the right to close all but one account and to void any bonuses claimed across the duplicate accounts.

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. Cloudbet will not be liable for any losses resulting from unauthorised access to your account where you have failed to keep your credentials secure.

If you suspect your account has been accessed without your authorisation, you must contact Cloudbet support immediately. The support team is available 24/7 via live chat.

• Do not use automated bots, scripts or software to interact with the platform.
• Do not attempt to access another player's account for any reason.
• Do not allow any other person to use your account to place bets or play games.
• Keep your contact email address and phone number up to date in your account settings.

4Deposits and Withdrawals

All deposits and withdrawals on Cloudbet are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards and mobile wallets. The availability of specific payment methods may vary and is subject to change.

Deposits are generally credited to your Cloudbet account within a few minutes of the transaction being confirmed by your payment provider. If a deposit does not appear in your account within a reasonable time, contact the support team with your transaction reference.

Withdrawal requests are processed in the order they are received. Before your first withdrawal, you may be required to complete identity verification. Cloudbet will not process withdrawals to a payment method that is different from the one used for your most recent deposit, without additional verification.

• Minimum and maximum deposit and withdrawal limits apply per transaction and per day.
• Funds may only be withdrawn to an account or wallet held in your own name.
• Cloudbet is not responsible for delays caused by your payment provider or bank.
• Any fees charged by your bank or wallet provider in connection with a transaction are your responsibility.
• Deposits made for the sole purpose of claiming a bonus without genuine play intent may be investigated.

5Bonuses and Promotions

Cloudbet offers a range of bonuses and promotional offers to both new and existing players. These include welcome bonuses, reload bonuses, free spins on slot games and seasonal promotions tied to major Cricket events such as PSL and T20 Internationals. Each promotion carries its own specific terms, which are published on the Promotions page.

When you claim a bonus, you are agreeing to the specific terms of that promotion in addition to these general Terms and Conditions. The following principles apply to all bonuses on Cloudbet:

• Wagering Requirements: Most bonuses require you to wager the bonus amount — and in some cases the deposit amount — a specified number of times before any winnings derived from the bonus can be withdrawn. The exact multiplier is stated on each promotion.
• Eligible Games: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while live casino and table games may contribute at a reduced rate or not at all. Check the specific promotion terms for full contribution rates.
• Expiry: Bonuses and any associated free spins expire within the time period stated in the promotion. Expired bonuses are forfeited and cannot be reinstated.
• Maximum Withdrawal: Some bonuses carry a cap on the maximum amount that can be withdrawn from winnings generated while a bonus is active. This limit is stated clearly on each promotion.
• One Bonus at a Time: Only one bonus can be active on your account at any given time unless a promotion explicitly states otherwise.

6Sports Betting Rules

Sports betting on Cloudbet covers Cricket (including PSL, T20 Internationals, Test cricket and bilateral series), Football, Esports and a range of other markets. By placing a bet, you confirm that you have read and accept the rules applicable to that market.

• Odds are confirmed at the time your bet is accepted. In-play bets are accepted subject to live market availability and may be suspended at any point during a match.
• Cloudbet reserves the right to void bets placed at clearly erroneous odds caused by a system error or pricing mistake. You will be notified and your stake refunded if a bet is voided on this basis.
• Bets cannot be cancelled by the player after they have been accepted by the system, except where a Cash Out feature is explicitly available and active for that market.
• Where a sporting event is abandoned, postponed or rescheduled, bets will be settled according to the rules for that specific sport — typically voided and the stake returned unless a result had already been determined at the point of stoppage.
• Maximum bet limits apply per market and per event. Attempting to place bets that exceed these limits by splitting them across multiple accounts is a breach of these terms.
• Cloudbet's decision on any bet settlement dispute is final. If you believe a bet has been settled incorrectly, you may raise a query with the support team within 14 days of settlement.

Cricket-specific rules apply to markets such as top batsman, top bowler, method of dismissal and over-by-over run totals. These are detailed in the Sports Betting section of the platform.

7Casino and Slot Games

The Cloudbet casino and slot game library is provided by certified third-party software providers. All games use independently tested Random Number Generator (RNG) technology. The Return to Player (RTP) percentage for each game is available in the game information panel.

• Game results are determined entirely by the RNG and cannot be influenced by any player action other than the decisions available within the game itself.
• If a game disconnects mid-round due to a technical issue on the player's side or the provider's side, the round will be completed automatically when the connection is restored. Cloudbet is not liable for losses caused by the player's internet connection failing.
• Progressive jackpot amounts are accurate at the time of display but may change in real time. The jackpot amount shown at the moment of winning is the amount awarded.
• Live Casino games are streamed in real time from studios operated by the game provider. The rules of each live table game — Blackjack, Roulette, Baccarat and others — are displayed within the game interface.
• Cloudbet reserves the right to add, remove or modify games in the lobby at any time without prior notice.

8Prohibited Conduct

The following actions are strictly prohibited on the Cloudbet platform. Engaging in any of these constitutes a material breach of these Terms and Conditions and may result in immediate account suspension, forfeiture of balances and permanent ban:

• Registering more than one account, or using another person's account.
• Providing false information during registration or identity verification.
• Using automated software, bots or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game or market.
• Exploiting software errors, glitches or system vulnerabilities — any such issue must be reported to support immediately.
• Engaging in any form of match-fixing, insider information use or any conduct that undermines the integrity of a sporting event.
• Using the platform for any unlawful purpose, including money laundering.
• Harassing, threatening or abusing any Cloudbet support agent or other player.

9Responsible Gaming

Cloudbet is committed to promoting responsible gaming for all Pakistani players. Our platform is intended for adult entertainment only. We actively encourage players to set personal limits and to treat gaming as a form of recreation — not as a source of income or a way to resolve financial difficulties.

The following tools are available to all registered players:

• Deposit Limits: Set a maximum PKR amount you can deposit per day, week or month. Limits can be decreased immediately; increases take effect after a cooling-off period.
• Session Time Reminders: Set a time limit after which you receive an on-screen reminder of how long you have been playing.
• Self-Exclusion: Temporarily or permanently block your own access to the Cloudbet platform. Self-exclusions cannot be reversed during the selected period.

Players who self-exclude must not attempt to register new accounts to circumvent the restriction. Doing so is a breach of these terms. For full details on all available tools, visit the Responsible Gaming page.

10Suspension and Account Closure

Cloudbet reserves the right to suspend or permanently close any account at its discretion, including in circumstances where:

• A player is found to be under 18 years of age.
• False or misleading information has been provided during registration or at any subsequent point.
• Prohibited conduct as described in Section 8 has been detected.
• A self-exclusion request has been submitted by the player.
• The account has been inactive for an extended period.
• A court order, regulatory instruction or law enforcement request requires it.

Where an account is closed due to a player's own request or inactivity with a positive balance, Cloudbet will make reasonable efforts to return the remaining funds to the player's verified payment method after deducting any applicable fees or outstanding bonus obligations.

Where an account is closed due to breach of these terms, any bonus funds and winnings derived from bonus activity may be forfeited. Cloudbet's determination in such cases is final.

11Intellectual Property

All content on the Cloudbet platform — including the site design, logos, graphics, game interfaces, text, software and trademarks — is the property of Cloudbet or its licensed suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

• You may not copy, reproduce, distribute or create derivative works from any Cloudbet content without express written permission.
• You may not use the Cloudbet name, logo or branding in any manner that implies endorsement or association without prior written consent.
• Game content is the intellectual property of the respective game providers and is used by Cloudbet under licence.

12Limitation of Liability

To the fullest extent permitted by applicable law, Cloudbet's liability to any player is limited to the amount of funds held in that player's account at the time a claim arises. Cloudbet is not liable for:

• Losses arising from a player's own decisions in placing bets or playing games.
• Technical failures caused by the player's device, browser or internet connection.
• Loss of data or account access resulting from the player's failure to maintain secure credentials.
• Indirect, consequential or special losses of any kind.
• Delays in deposits or withdrawals caused by third-party payment providers.

Nothing in these terms limits liability for fraud, wilful misconduct or any liability that cannot be limited by law.

13Privacy and Data

Cloudbet collects and processes personal data in accordance with our Privacy Policy. By registering, you consent to the collection, processing and storage of your personal information as described in that policy. Your data is used to manage your account, process transactions, verify your identity, prevent fraud and communicate with you about your account and relevant promotions.

Cloudbet will not sell your personal data to unrelated third parties. Data may be shared with payment processors, identity verification providers and regulatory authorities as required to operate the platform and comply with applicable obligations.

14Changes to These Terms

Cloudbet may update these Terms and Conditions at any time. When changes are made, the revised terms will be published on this page with an updated "Last Updated" date. For material changes, a notice may also be displayed on the platform or sent to your registered email address.

It is your responsibility to check this page periodically and to remain aware of the current terms. Continued use of the Cloudbet platform after any revision constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and may request account closure via the support team.

15Contact and Support

If you have any questions about these Terms and Conditions, or if you wish to raise a dispute or make a complaint, the Cloudbet support team is available 24 hours a day, 7 days a week. The fastest way to reach support is via the live chat function available on every page of the platform.

For non-urgent queries, you can also reach the support team by email. Email address is displayed in the footer of this page. Please include your registered username and a clear description of your query to help the team respond as quickly as possible.