Cloudbet Privacy Policy – How We Protect Your Data

1Who We Are

This Privacy Policy applies to cloudbet.pw, an online sports betting and casino platform operated for Pakistani players. Throughout this document, "Cloudbet", "we", "us" and "our" refer to the operator of this platform. "You" and "your" refer to any individual who registers an account, visits the site or uses any feature of the platform.

This policy covers all personal data collected through the Cloudbet website, including the sports betting section (Cricket, PSL, T20 Internationals, Football, Esports), the casino and slot game lobby, the live casino, and all account management and promotional features.

If you have any questions about how your data is handled, the support team is available 24/7 via live chat. The contact email address is displayed in the footer of this page.

2Information We Collect

We collect personal information in two main ways: information you provide directly, and information generated automatically when you use the platform.

Information you provide directly:

• Registration details: Full name, date of birth, email address, mobile number and any other fields completed during account creation.
• Identity verification documents: Government-issued ID, proof of address or other documents requested as part of our Know Your Customer (KYC) process.
• Payment information: PKR transaction references, mobile wallet identifiers (JazzCash, Easypaisa, Raast), bank account details provided for withdrawals, and records of deposits and withdrawals. We do not store full card numbers — these are handled by our payment processors.
• Communications: Messages and queries submitted via live chat or email, including the content of those conversations.
• Responsible gaming preferences: Deposit limits, session reminders and self-exclusion requests recorded against your account.

Information collected automatically:

• IP address and approximate geographic location at the time of login.
• Device type, operating system and browser information.
• Pages visited, time spent on each page, and navigation path through the site.
• Bet history, game activity, session duration and platform interactions.
• Cookie identifiers and session tokens (see Section 7 for full cookie details).

3How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect information speculatively or hold data we have no use for. The table below summarises the main uses:

We process your data only for the purposes listed above and do not repurpose data in ways that are incompatible with the reason it was originally collected.

4Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing your registration, account management, deposits, withdrawals and bet settlement is necessary to deliver the service you signed up for.
• Legitimate interests: Fraud prevention, security monitoring, platform analytics and improving the user experience are in our legitimate interests as a platform operator, provided those interests are not overridden by your rights.
• Legal obligation: Identity verification (KYC), anti-money laundering checks and transaction record-keeping are required to comply with applicable legal and financial regulations.
• Consent: Marketing emails, promotional SMS and non-essential cookies are processed only where you have given explicit consent. You may withdraw this consent at any time.

5Sharing Your Information

Cloudbet does not sell your personal data. We share information only in the specific circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: PKR transaction data is shared with our payment service providers — including those facilitating JazzCash, Easypaisa, Raast, bank transfers and card payments — to process deposits and withdrawals securely.
• Identity verification providers: When you submit KYC documents, these are processed by a third-party verification service operating under strict data handling agreements.
• Game software providers: Your game activity may be shared with licensed third-party game studios whose titles appear in the Cloudbet casino and slot games lobby. This is necessary for game functionality and audit purposes.
• Fraud and security services: IP addresses, device fingerprints and login patterns may be shared with fraud detection tools to protect the platform and all its players.
• Legal and regulatory authorities: We may disclose personal data when required by a valid legal order, law enforcement request or to protect the rights and safety of Cloudbet or its players.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and only for the purpose for which it was disclosed.

6PKR Payments and Financial Data

All financial transactions on Cloudbet are denominated in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, your payment details are handled by PCI-DSS compliant payment processors. Cloudbet does not store your full card number, CVV or bank login credentials on its own servers.

We retain records of all financial transactions — deposit amounts, withdrawal amounts, dates, payment method types and transaction reference numbers — as part of our standard account records and to comply with financial record-keeping obligations.

• Transaction records are stored securely and accessible only to authorised Cloudbet staff for account management and dispute resolution purposes.
• In the event of a withdrawal dispute, we may need to verify the transaction reference with the relevant payment provider.
• We use transaction patterns as part of our fraud detection process to protect both the platform and individual players from unauthorised account activity.

7Cookies and Tracking Technologies

Cloudbet uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:

You can manage cookie preferences through your browser settings at any time. Removing essential cookies will log you out of the platform. For full instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8Data Retention

We retain your personal data for as long as your Cloudbet account is active and for a reasonable period thereafter, in line with the following guidelines:

• Account data: Retained for the lifetime of your account plus a minimum period after closure to allow for disputes, chargebacks and regulatory queries.
• Financial transaction records: Kept for a minimum of five years from the date of the transaction to satisfy financial record-keeping obligations.
• KYC documents: Retained for the period required by applicable anti-money laundering regulations, typically five years from account closure.
• Support communications: Chat and email records are retained for up to two years to assist with ongoing or future queries.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to any individual.

When your data is no longer required for any of the above purposes, it is securely deleted or anonymised so it can no longer identify you.

9Your Rights Over Your Data

As a Cloudbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email (address in the footer):

• Right of access: Request a copy of the personal data Cloudbet holds about you.
• Right to rectification: Ask us to correct inaccurate or incomplete personal information on your account.
• Right to erasure: Request deletion of your personal data where we no longer have a legal or contractual reason to hold it. Note that financial records may need to be retained regardless.
• Right to restrict processing: Ask us to pause processing your data while a query or dispute is being resolved.
• Right to data portability: Request your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing emails), you can withdraw consent at any time without affecting past processing.
• Right to object: Object to processing based on legitimate interests, including direct marketing.

10Children's Privacy

Cloudbet is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, deposit funds, place bets or play any game on the platform. We do not knowingly collect personal information from individuals under 18.

If we discover — through age verification checks or any other means — that a registered account belongs to a person under 18, the account will be immediately suspended, all transactions will be reviewed and any winnings may be voided. The account will then be permanently closed.

If you believe a minor has registered an account on Cloudbet, please contact the support team immediately so the matter can be investigated and resolved promptly.

11Security Measures

Protecting your personal and financial data is something we take seriously at Cloudbet. The following security measures are in place across the platform:

• SSL/TLS encryption: All data transmitted between your device and the Cloudbet platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar.
• Password hashing: Your account password is stored as a cryptographic hash — it is never stored in plain text, meaning nobody at Cloudbet can read your password.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Fraud monitoring: Automated systems monitor account activity around the clock for unusual patterns that could indicate unauthorised access or fraudulent behaviour.
• Access controls: Internal access to player data is restricted to staff who genuinely need it to do their jobs, and all access is logged.

While we do everything reasonably possible to protect your data, no platform can guarantee 100% security against all threats. You also play a role — keep your password strong, do not share it with anyone, and contact us immediately if you suspect any unauthorised activity on your account.

12Marketing Communications

With your consent, Cloudbet may send you promotional emails or notifications about new bonuses, ongoing promotions, Cricket and PSL betting opportunities, new slot game releases and other updates relevant to your account.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any Cloudbet marketing email.
• Updating your notification preferences in your account settings.
• Contacting the support team and asking to be removed from marketing lists.

Opting out of marketing communications does not affect essential account notifications — you will still receive emails related to your transactions, security alerts and account management updates, as these are necessary to operate your account.

13Changes to This Policy

Cloudbet may update this Privacy Policy from time to time to reflect changes in how we handle data, updates to the platform, or changes in applicable requirements. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date.

For significant changes that materially affect how we process your personal data, we will make reasonable efforts to notify you — either through a notice displayed on the platform after you log in, or via email to your registered address.

We encourage you to check this page periodically to stay informed about how your data is being protected. Continuing to use the Cloudbet platform after any update constitutes acceptance of the revised policy.

14Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Cloudbet handles your personal data, please get in touch. Our support team is available around the clock and will do their best to help you as quickly as possible.

• Live chat: Available 24/7 directly on the Cloudbet platform — the fastest way to get a response.
• Email: Our support email address is displayed in the footer of this page. Please include your registered username and a clear description of your query.